Will be return customers We appreciate the wonderful customer service and professional installation. We will be return customers.
Thanks for making it a solid experience Everything went well. I knew very little about carpet. I entered the shop a bit reticently because I've never selected or purchased new carpet before and did not know what to expect. Nancie, behind the desk, came out to initially lead me around the shop explaining distinct differences in carpet and showing me what I might consider. I came back two or three times and each time she responded professionally and warmly to my questions. She also gave me plenty of space. Once we made our two carpet selections, a fellow came out to measure the space in our 110-year-old house. He was on time and considerate of entering our house during Covid. Nancie sent the cost estimate and scheduled a time for installation. Again, the installer, Nick, was on time and he worked diligently all day with two adults (working from home), one teenager (in school remotely), 3 cats, and one crazy dog surrounding him. He worked intently and kept working until the job was done. I had no expectation it could go so smoothly. A definition of integrity is to say what you do and then do what you say and I feel like that was my experience working with this team. Thanks for making it a solid experience.
Great to work with Hopkins Carpet One is great to work with! We like doing business locally and we have used them in the past. The whole process from the purchase to the installation went very smoothly. The installers are loyal to this store and one even drives a long distance just to work for Hopkins Carpet One. That says a lot about this store; they treat their employees and contractors well.
Job well done We are thoroughly impressed with the professionalism and attention to detail shown to our flooring project. We can’t believe the transformation. Job well done! When asked, we won’t hesitate to recommend your team to our friends and all who ask.
Very satisfied customer Todd did an outstanding job. He had to cut around the three compressors on the deck and he did that perfectly. He was so nice. He even changed his shoes before entering my condo so my carpet would not get dirty from the shoes he wore outside. I have been very impressed with everyone I have dealt with at Carpet One. I am a very satisfied customer.
Best experience I have had with carpet vendors I just wanted to say that the guys that were out last week to remove and install carpet in unit #1707 were really great! Best experience I have had with carpet vendors, I will definitely give out Hopkins Carpet One contact info if a resident were to ask for recommendations.
Very professional Very professional from start to finish. Sales rep Nancie Brooks was very patient and accommodating and the installer (I forget his name, my bad) was very professional, nice and cleaned up after himself. Very good experience.
Thrilled with the outcome of my carpet Just wanted you to know that I'm thrilled with the outcome of my carpet. I love the choices, the colors, the installation. Thanks for sticking with us as we made our selection. You did a great job of giving me the information I needed while helping me to narrow down the choices. I really appreciate it and will come back for any future needs as well as to recommend you to others. Thanks again.
Great selection of carpets Great selection of carpets. Casondra was so very patient and helpful as we worked to find the very best carpet for our needs. Mark the installer, went above and beyond the installation expectation when he recommended and took the additional time and material to provide for a better transition to a future flooring project. We'll definitely work with Hopkins Carpet One for that project too.
So happy We used Hopkins Carpet One for runners for our staircases. Casondra was so patient and helpful with us as we changed our minds on the selections and then had scheduling issues. Eric came out twice to make sure the carpet was going to be the right fit, and Mark, the installer, was diligent in installing the runners perfectly. So happy to have the stairs taken care of and looking glamorous!
Professional carpet installation Very professional installation of carpeting for our two level home by a competent crew who worked well together, and completed the job in a timely manner
Excellent product and service Excellent product, excellent service. Highly recommend
Not the cheapest, but very high quality products and installation - highly recommend. We got several quotes to rip up existing flooring and replace with wood. Carpet 1 was the only place we could find high quality wood products, produced in N America, and using non-VOC treatments. The work was completed to a high standard and with no surprises in the final bill, as the estimate was highly detailed. The installers were very professional and considerate of our needs for a very big job. We'd definitely look to them again for future projects.
Carpet One has the best service! Carpet One saved us when we felt we were getting the run around from a big box store. Their personal attention was fantastic. Nancie helped us find the right carpet for 3 different rooms, each with different sub floors. One of the carpets was a remnant they had in the store. Not only was it beautiful but it saved us money too. Thank you to Nancie and Carpet One for bringing pleasure back to the experience of improving our home.
Hopkins Carpet One is a quality business Hopkins Carpet One is a quality business, where everyone involved is so professional and helpful. The minute you walk into the store, you know you'll be treated right and charged fairly. Nancie has a great eye for color and helped me immensely in picking out flooring. She also stayed in touch while she coordinated with the installer. I'm so glad I found this company!
Great product and installers Great product, excellent installers.
Carpet install on 1928 staircase and hallway -- nothing is straight Thank you Mark for a great carpet installation on a custom staircase. Each step was a slightly differently width in our 1928 house with additional cutouts in the hallway. Casondra was very helpful with the selection process through completion. I highly recommend the team for a job well done!
Superior to all their competitors! Hopkins Carpet One has been great to work with on every level. I had visited 2 other larger carpet companies and almost signed on the dotted line to work with one of them and it just did not feel right, I then searched out Hopkins Carpet One and I am so glad I did! They have given excellent service from the time I walked into their store. Nancie has been great with helping me find the 3 different carpets for different areas of our home, and spot on with communications and scheduling. The owner actually came out to do the measuring/estimate, very knowledgeable and helpful with some problem areas of removing tile etc. The installers were very efficient and professional, our carpet looks great! I would highly recommend Hopkins Carpet One!
Very pleased Installation was completed per our agreement and the installer cleaned up well afterwards. Very pleased!
We were totally satisfied with our experience We were totally satisfied with our experience buying and having our carpet installed by Hopkins Carpet One. Our installation was tricky in a few places, but the installers knew how to handle each situation, and the results are terrific.
Friendly service Nice attention to detail and friendly service.
Great service, great product. Great service, great product.
Great deals Great deals and fantastic customer service. I love my new carpet.
Great service and incredibly knowledgeable! I just re-carpeted my home for the second time in 10 years. Dan, the owner, could not be more knowledgeable or more customer service oriented. He has an eye for color and knows all the high end carpet mills and all the other mills that produce the same rugs for less money. He is your go to for carpet.
Great carpet Installation Great job on the carpet installation. Would highly recommend.
Better than big box stores I have used Hopkins Carpet One 3 times now over the past 15 years. They always do such a great job. This time we had almost went to "Big Box Store." "Big Box Store" was having a sale, so we thought we would try them out. But the install time was going to be 4-6 weeks out. For the record - I love my big box store. Shop there almost every week. But I did not want to wait for carpet. I then went to Hopkins Carpet One and got a better carpet, same pad and with no "special sale" paid the same price with an install of just over a week. The guy who gave me my quote was the same guy who came to measure. So long story short. Sometimes with the big box stores you think you are saving money. But what I have learned over the years is give the small business a chance. The customer service is great and service is quick. Thank you Carpet One. Once again I am not disappointed!
Enjoyable to work with Timely, friendly & knowledgeable staff. Enjoyable to work with.
Excellent customer service I received excellent customer service from the start. Design help that made the difference and quality installation of the carpet!
Amazing service! From the moment I walked in the door, with a tight budget, desire for high quality and a short timeframe, Casondra gave me expert direction from an overwhelming amount of choices. She then scheduled Dan to come out and measure within a day, it was amazing! Dan measured and gave me the good news that the install would take place in less than a week! It just kept getting better and better as the installation crew came and did a fabulous job! A professional team that got the job done beautifully! I can't wait for my next project with Hopkins Carpet One!
Best carpet store ever! Sales people were fantastic and very helpful. Installers great, timely and friendly. Was installed on time, and any issues we had after installation were dealt with immediately. I would recommend Carpet One to anyone! Thanks!
Great, great, great! Proof that quality and price are not always correlated. Great product, world-class knowledge, advise, and installation, all at a great price. You can pay more at lots of places but you cannot buy better expertise about flooring or higher quality. Install and clean up were perfect, they even hooked my TV and cable back up. 100% real quality.
On budget. On time. High quality. We had previously gotten a quote with Lowes and ended up cancelling the order with them for all sorts of problems. Got a recommendation for Hopkins Carpet One, and what a difference! They were thorough, helped us through our decisions, communicated well throughout the whole project, and ended up being cheaper than what Lowes quoted. I couldn't possibly recommend them MORE.
Extremely satisfied with quality of work My designer recommended me this company for my basement and I'm glad I listened to her. They are very professional and I'm extremely satisfied with the quality of work so far. Installer Eric was very professional and did very nice job.
Outstanding service, product, installation Helpful, patient, knowledgeable, friendly, and excellent quality.
Friendly folks and great service The folks at Carpet One were very friendly and helpful. Kelly (installer) was professional and did an impeccable job!
Knowledgeable and timely Knew his stuff, and how to direct us to what was needed. Timely and worked with our short timeline to get the job done!
Always do a great job! I've used Hopkins Carpet one dozens of times for my properties and have recommended them many times to clients of mine (I'm a Realtor). They always do a great job!
Excellent local business They listened to us and Cassondra was great. I like to support local businesses and they did not disappoint. They didn't try to up sell but fit us in our short time frame! The owner actually came out to give me estimate and knows what customer service represents. The installer was neat and fast very nice!! Would recommend to anyone. It's hard to find this extent of customer service in Minneapolis!
Highly recommend The customer service was great. The installation guys were also excellent. They were friendly very professional and personable. Liked how the company followed up the same day to see how the installers were doing. Would for sure recommend Hopkins Carpet One to anyone and have already sent them some business.
1st class carpet installation Installers were very profesional. Moved all the furniture with care, and left no trace of thier presence! Kept me up to date on the whole process as it was happening!
Thank You! Always a great experience at Hopkins Carpet One. From Dan to the install team everyone was great and I look forward to my next project with them.
Love my carpet! Hopkins One did a great job helping me pick out the carpet that I needed AND the installation was top notch!
Good Price & Service Hopkins Carpet One provided a price that was competitive and then did a great job on the installation. I would hire them again.
Knowledgeable and helpful The team at Hopkins were very knowledgeable and helpful
Will get all our carpet from Hopkins Carpet One We called Hopkins Carpet One after we got fed up with slow and sloppy service from Bloomington Carpet One. After waiting over two weeks for a carpet quote from Bloomington, we called Casondra at Hopkins and got a measuring appointment and quote immediately (same day!) for the exact same carpet, AND it was 20% less expensive! Also, long story short, we discovered that Bloomington had previously installed some other carpet in our house that was the wrong color, and Hopkins went way above and beyond to help us fix the situation - and it wasn't even their mistake!! The difference in customer service between the two retailers was astounding. Hopkins was fast and responsive and helpful, and Bloomington was a mess. We will get all of our carpet from Hopkins Carpet One from now on.